AT DEFRAME, EVERY PIECE IS DESIGNED TO BE WORN WITH INTENT.
IF SOMETHING ISN’T RIGHT, WE’VE KEPT OUR POST-PURCHASE PROCESS CLEAR AND STRAIGHTFORWARD.

REQUESTING AN EXCHANGE OR RETURN

PLEASE PLACE YOUR RETURN OR EXCHANGE REQUEST HERE: REFUND & EXCHANGE

ELIGIBILITY RULES

TO QUALIFY FOR AN EXCHANGE OR RETURN:

REQUESTS MUST BE SUBMITTED WITHIN 14 DAYS OF DELIVERY
ITEMS MUST BE UNUSED, UNWORN, AND UNWASHED
ORIGINAL TAGS MUST REMAIN ATTACHED
ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING
PROOF OF PURCHASE IS REQUIRED

ITEMS SHOWING SIGNS OF WEAR, USE, WASHING, OR MISSING TAGS WILL BE REJECTED.

ADDITIONAL CONDITIONS:

EACH ORDER ALLOWS ONE POST-PURCHASE REQUEST ONLY
MIXED REQUESTS (EXCHANGE + RETURN IN THE SAME ORDER) ARE ACCEPTED ONLY IF SUBMITTED TOGETHER

EXCHANGES

EXCHANGES ARE SUBJECT TO STOCK AVAILABILITY
WE DO NOT RESERVE ITEMS OR HOLD EXCHANGES PENDING RESTOCKS
IF THE REQUESTED SIZE OR COLOR IS UNAVAILABLE, A STORE CREDIT WILL BE ISSUED INSTEAD

RETURNS & REFUNDS

APPROVED REFUNDS ARE ISSUED TO THE ORIGINAL PAYMENT METHOD OR AS STORE CREDIT, DEPENDING ON THE ITEM TYPE
PROCESSING TIME: 7–10 BUSINESS DAYS AFTER INSPECTION

SALE & PROMOTIONAL ITEMS

ITEMS PURCHASED DURING A SALE OR USING A DISCOUNT CODE ARE EXCHANGE-ONLY
EXCHANGES ARE LIMITED TO THE SAME ITEM IN A DIFFERENT SIZE OR COLOR, IF AVAILABLE
REFUNDS FOR DISCOUNTED ITEMS ARE ISSUED AS STORE CREDIT ONLY, IF ELIGIBLE, AND ARE NOT PERMITTED DURING A FESTIVE HOLIDAY
FOR BUNDLE OR PROMOTIONAL OFFERS, ALL ITEMS MUST BE RETURNED TOGETHER — PARTIAL RETURNS ARE NOT ACCEPTED

INTERNATIONAL ORDERS

AT THIS TIME, INTERNATIONAL ORDERS ARE FINAL SALE.
WE DO NOT OFFER EXCHANGES OR RETURNS OUTSIDE EGYPT.

SHIPPING COSTS

ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE
RETURN AND EXCHANGE SHIPPING COSTS ARE THE CUSTOMER’S RESPONSIBILITY
SHIPPING COSTS ARE COVERED BY DEFRAME ONLY IN CASES OF INCORRECT OR DEFECTIVE ITEMS

INCORRECT OR DEFECTIVE ITEMS

IF YOU RECEIVE AN INCORRECT ITEM OR A PRODUCT WITH A MANUFACTURING DEFECT:

CONTACT US WITHIN 14 DAYS OF DELIVERY
WE WILL COVER ALL SHIPPING COSTS AND OFFER EITHER:
A FREE EXCHANGE, OR
A FULL REFUND — YOUR CHOICE

IMPORTANT NOTES

PACKAGES SENT WITHOUT APPROVAL WILL NOT BE ACCEPTED
COURIER COMPANIES DO NOT HANDLE CASH REFUNDS
OPENING PACKAGES UPON DELIVERY IS NOT PERMITTED BY COURIER POLICY

THANK YOU FOR CHOOSING DEFRAME.
DESIGNED WITH INTENT. BACKED BY CLARITY.